You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange. The device must be activated before being returned.
How long do I have to return Comcast equipment?
You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange. The device must be activated before being returned.
Does Comcast have a drop box for equipment?
Comcast customers can drop off equipment as-is – no box or packaging required. Comcast and The UPS Store are working together to simplify the process of equipment returns. … Customers can walk into any The UPS Store location, drop off their equipment and take their receipt. And this is all free for our customers.
How much does Comcast charge for not returning equipment?
RE: HOW DID WE GET BILLED $350 FOR AN UNRETURNED EQUIPMENT- from a loyal XFINITY customer for years.What if I lost my Xfinity equipment?
If you think your device is lost, we recommend contacting us to suspend your service and lock your device. This will prevent anyone from using your Xfinity Mobile device and racking up charges. If your device turns up later, we can simply reinstate your service.
How much does a Xfinity cable box cost?
FeeMonthly price*First TV box$5.00/mo.Additional TV box$9.95/mo.DVR fee$0.00–$20.00/mo.
How much does Xfinity charge for equipment?
Xfinity equipment fees: $17.45/mo. Plus, it tacks on a $7.50 per month DVR service fee and a $9.95 per month technology fee.
How do I cancel Comcast TV service?
To submit your cancellation request, please visit . Please note that it may take up to 48 hours to process your request. When your cancellation is processed online, your Xfinity Internet service will remain active, but you will no longer have access to Xfinity Instant TV.Can I use an old Xfinity router?
This is a device provided by Xfinity that serves as a router and modem in one. Many times, when people start using a new internet service, they’d rather continue using their old router. There’s good news: you can still use your own router with Xfinity.
Do I have to return Xfinity Flex?Each additional TV Box is just $5 per month. … You must return your Xfinity Flex streaming TV Box(es) upon the end of your Xfinity Flex service. If you’re an Xfinity TV customer, you aren’t eligible for Xfinity Flex. Internet Essentials, Prepaid Internet and Bulk TV customers aren’t eligible at this time.
Article first time published onIs Xfinity Flex really free?
The Xfinity Flex is a TV streaming device offered free-of-charge to Xfinity internet-only customers. It streams on-demand television shows and movies as well as some live streaming content.
How many X1 boxes can you have?
Required X1 Equipment You can order up to two boxes at one time. You’ll be able to order a third box once your other replacement boxes have shipped.
Can I buy a cable box instead of renting Xfinity?
Cable operators purchase TV Boxes from TV Box manufacturers that they then rent to their customers. … If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge.
Can cable companies charge for equipment?
Take note: It’s now illegal for broadband and TV providers to charge fees for equipment customers own themselves, according to Ars Technica. The fees are outlawed under a bill called the Television Viewer Protection Act that Congress passed and President Donald Trump signed in 2019.
Why is my Xfinity bill so high?
Check for errors. Comcast has already admitted they have charged some of their customers an unintended fee before. If your monthly bill is higher than usual, checking for errors is one of the options to find out why. … Call the Comcast’s/Xfinity’s billing department (1-800-934-6489) to clarify any mistakes.
What is the difference between a router and a modem?
Your modem is a box that connects your home network to the wider Internet. A router is a box that lets all of your wired and wireless devices use that Internet connection at once and also allows them to talk to one another without having to do so over the Internet.
What is the cheapest Comcast package?
What is the cheapest Xfinity package? At $30 per month, Choice Limited TV is the cheapest Xfinity cable TV plan.
What is the Xfinity X1 box?
X1 Wireless TV Boxes (Xi5 and Xi6) allow you to watch live TV through your in-home Xfinity network, without the need for a coaxial cable connection. Aside from the ability to watch TV over the in-home connection, X1 Wireless TV Boxes have the same functionality as other non-DVR X1 devices.
What is the newest Xfinity box?
What is the latest Xfinity cable box? The ARRIS XG1v4 and ARRIS Xi6 are the latest Xfinity X1 cable boxes. Both models support 4K video, and they have the full X1 app library.
What does Comcast do with old modems?
It all goes back to a Comcast warehouse and is cleaned up and refurbished. If it’s equipment that is newer (and therefore still being handed out), it will go back out to consumer homes, via the Xfinity stores, self-install kits, or via techs.
Is Docsis 3.0 being phased out?
Is Docsis 3.0 obsolete? No. Installing a DOCSIS 3.0 system is still a goal for over 1,000 Cable providers in the USA alone, not to mention around the world. While a few cable operators have made the jump to DOCSIS 3.1 and as of today, 21Feb2021, no cable operator outside of a lab or test region has deployed DOCSIS 4.0.
Do cable boxes expire?
There are no active, moving parts to wear down or break like machines do. Professionals in the cable manufacturing business have been trying to determine an answer to whether cables expire for some time. The general opinion is that there is no expiration.
What is the easiest way to cancel Xfinity?
- Request a call back.
- Chat with us online.
- Visit your local Xfinity Store.
- Complete a simple online cancellation form (we’ll call you within two business days of receipt to confirm your request).
How do I get rid of Comcast TV broadcast fee?
Contact Customer Service There is no sure-shot way of waiving off the broadcasting fee completely. However, some service providers do make this negotiable, and you can call customer support to talk to them about the fee.
How do I get rid of cable and still watch TV?
- An internet connection.
- A streaming device.
- A streaming service.
How do I return my flex box?
- Print a free UPS return label, then pack it in the original shipping box (if you still have it) and ship it to us.
- Bring it to a local Xfinity Store, where it will be taken off your account immediately.
What is the difference between Xfinity X1 and Xfinity Flex?
Xfinity X1 and Xfinity Flex provide a one-stop shop for the best content, all just a voice command away. From X1 for an “all in” entertainment experience to Flex for those who prefer streaming and On Demand content, we have a range of options that make it easy for you to access the content you want, when you want it.
Is Netflix free with Xfinity?
Customers in the United States can sign up for an eligible Xfinity package that includes a Netflix subscription. Once you’ve signed up, activate to link your new or existing Netflix account. … If not, see Netflix Billing through Comcast Xfinity.
Is Peacock free with Xfinity?
Peacock Premium is included for no additional cost for all Xfinity Flex customers and Xfinity X1 and video customers who have a subscription to Xfinity Internet or Digital Starter TV, or equivalent, or above. Peacock Premium has a $4.99/month value. No strings attached.
Can I cancel Xfinity cable and keep Internet?
If you’re wondering if you can keep your Xfinity Internet service while canceling your TV service, we’re here to tell you that you can! You may not get as good of an internet deal if you cancel your bundle, but you’ll still save money because you won’t have to pay for a cable TV service you don’t want anymore.
How can I watch Comcast without a cable box?
Verify your modem compatibility. No TV Box is required to watch Xfinity Instant TV. You can also watch using the Xfinity Stream app on your compatible smart TV, smartphone, tablet or Roku device. You can even go to the Xfinity Stream portal on your computer.
